Who really puts consumers first?

People often complain that Apple’s iPhone is a closed system. One can argue that to be the case, but then it certainly isn’t the only one. Android may be touted as an open platform, but not for customers:

The most surprising thing of all — or perhaps it’s not really all that surprising — is that neither HTC nor Samsung are even willing to go on the record about exactly what the software controls are on the devices they make. The classic complaint about Android’s so-called “openness” is that it’s open to the carriers, not to the consumers. Though we’ve made some progress, we’re not there yet: the flagship Android phones of 2013 are still being locked down by the flagship carriers.

So basically, the closed iPhone platform is the only one where consumers come before the carriers. Ironic, isn’t it?

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