larry borsato

If you are a Mac user running Microsoft Office 2004, you should avoid using Microsoft Office Update. When I applied the last update it failed. No problem I thought; I’ll just try it again later. Little did I know that it had deleted both Excel and PowerPoint from my machine. I’m done with Microsoft software. [...]

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I grew up in Canada, but I’ve worked and lived in both Canada and the US. I’ve often wondered what it means to be Canadian, though I can’t get a definite answer from anyone. Until today, that is. Today my local paper printed an editorial entitled "Canada: Something worth celebrating", which contained this explanation: To [...]

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Seth Godin reminded me today about the most frustrating thing about calling customer service anywhere: It means that you don’t ask me to type in my phone number or account number, but if you insist, then at the very least you make sure that the person who eventually gets my call doesn’t ask me for [...]

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