We have all kinds of technology, but we haven’t improved customer service one iota:
We have better communications technology now than at any point in human history. We have email. We have instant messaging. We have website feedback forms. We have blogs. We have Twitter. All of these services can be used to communicate information about products or services to a company. Yet customer service really hasn’t improved at all, and few companies make the effort to use any of these technologies to make it better.
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