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Lies the New York Times tells.

I've written a couple of times about the problems I am having with the delivery of a newspaper I don't want from the company that delivers my New York Times. So I looked at the New York Times page and found this:

HOME OR OFFICE DELIVERY/CUSTOMER CARE

Place orders, temporarily stop service or inquire about billing or service by calling 1-800-NYTIMES or by visiting homedelivery.nytimes.com.

To write Sr. V.P., Circulation, send to:
circulation@nytimes.com.

So I wrote to circulation@nytimes.com explaining my problem.A day and a half later I received this response:

Good Afternoon,

Thank you for your communication with The New York Times. In response to your email, we certainly do appologize for any inconvience, however, for better assistance with your questions and concerns, please call the Canadian Customer Service Department at 416-585-5222, once again thank you for contacting the New York Times.

have a great day

Sincerely
xxxxxxxx
xxxxxxxx@pcfcorp.com
Problem Resolution Specialist
New York Times

So the Senior VP of Circulation seems to work at pfccorp.com, otherwise known as Publishers Circulation Fulfillment Inc.So the New York Times lies to me about who I am writing to, immediately giving me the impression that they just don't care about me, the customer.

And their solution? I should solve the problem by calling - for the fifth time - the company that caused the problem and refuses to rectify the problem.

Boy do I feel special.

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Posted by larry at August 30, 2007 10:19 AM | TrackBack

Comments

My suspicion is that the whole thing was a typo. PCF's website does not allow the selection of anything outside the continental United States when attempting to determine "Distribution Service Area." To me, this means, they are unaware that they even service Canadian customers. (However loosely you want to define "service.) Thus, I believe the entire message was a typo. It should have read:

Thank you for your communication with The New York Times. In response to your email, we realize you live in Canada. I would certainly apologize for any inconvenience and throw you some bone promising better assistance with your questions and concerns, but again, you live in Canada. So, please go fuck yourself, and once again thank you for contacting the New York Times.

I would wish you a great day, but you live in Canada, so there is no chance of that.

Sincerely
xxxxxxxx
xxxxxxxx@pcfcorp.com
Problem Resolution Specialist
New York Times

Posted by: Matt on September 5, 2007 03:44 PM
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