I’ve written a couple of times about the problems I am having with the delivery of a newspaper I don’t want from the company that delivers my New York Times. So I looked at the New York Times page and found this:
HOME OR OFFICE DELIVERY/CUSTOMER CARE
Place orders, temporarily stop service or inquire about billing or service by calling 1-800-NYTIMES or by visiting homedelivery.nytimes.com.
To write Sr. V.P., Circulation, send to:
So I wrote to firstname.lastname@example.org explaining my problem.A day and a half later I received this response:
Thank you for your communication with The New York Times. In response to your email, we certainly do appologize for any inconvience, however, for better assistance with your questions and concerns, please call the Canadian Customer Service Department at 416-585-5222, once again thank you for contacting the New York Times.
have a great day
Problem Resolution Specialist
New York Times
So the Senior VP of Circulation seems to work at pfccorp.com, otherwise known as Publishers Circulation Fulfillment Inc.So the New York Times lies to me about who I am writing to, immediately giving me the impression that they just don’t care about me, the customer.
And their solution? I should solve the problem by calling – for the fifth time – the company that caused the problem and refuses to rectify the problem.
Boy do I feel special.
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