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12 to 24 hours.
Imagine if you picked up your phone and there was no dialtone. Imagine the phone company telling you that there was a problem and it would be fixed in 12 to 24 hours. How pleased would you be?
In fact, if there was an outage of your local phone service for a little over 5 minutes, there would be potential fines levied by the FCC.
But if a VOIP provider like Skype has a problem, things are different:
UPDATED 14:02 GMT: Some of you may be having problems logging into Skype. Our engineering team has determined that it’s a software issue. We expect this to be resolved within 12 to 24 hours. Meanwhile, you can simply leave your Skype client running and as soon as the issue is resolved, you will be logged in. We apologize for the inconvenience.
This is not to pick on Skype. Their service is pretty good in general. But I've mentioned before that this kind of problem is why VOIP is not a perfect replacement for Plain Old Telephone Service. It just isn't dependable enough, and it doesn't provide five nines of reliability.
Om Malik points out that this may also indicate a huge potential problem with P2P applications, which also include things like Joost and Babelgum.
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