Several months ago I bought some SkypeOut credits. I still had $12.27 left when Skype announced free calling within the US and Canada. So I was unable to use the credit, by their website said that wasn’t a problem; the credit would remain.
Now that they have announced their Unlimited Calling plan, I figured I would just apply that credit to the plan. Apparently not though. It appears that there is no way to do that. And now my acount says that the credit will expire on March 18, 2007.
So Skype assumes that their existing customers – the folks who got them where they are – are just out of luck. That doesn’t seem like a very good attitude.
I’ve sent an email to their billing department, though they haven’t responded to previous inquiries. We’ll see what happens.
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