Unpredictable. Unfocused. Just like life.

... then what are the odds that you'll be able to?

Gregg Keizer shares an anecdote about Steve Ballmer trying to rid a friend's Windows PC of malware and viruses:

In it, Jim Allchin, the co-president of Microsoft's Platforms & Services Division, relates how fellow executive Steve Ballmer -- actually his boss -- spent two days mucking around with a friend's PC, trying to clean if of "worms, viruses, spyware, malware, severe fragmentation" and who knows what else.

[...]

Unable to do the job himself -- as if Walton had put the Cheerios where the Cheer was supposed to be -- Ballmer then hauled the PC to the Microsoft campus and told a few engineers to do the work. They spent "several days" diving into the system's innards, finding problems not even their specialized tools could fix.

Apparently this "opened Microsoft's eyes" to the problems that ordinary users face everyday. Of course the typical response is "well if the PC had been properly locked down this never would have happened." But what other product requires me to become a technology expert in order to use it? What if we all had to become master mechanics in order to drive?

In this situation, even the "master mechanics" couldn't fix the problem.