Unpredictable. Unfocused. Just like life.

In resolving my TiVo situation, their call center credited the annual fee that I had changed to my Canadian American Express card. Though the charge and the credit occurred about a week apart, they were for identical amounts in US dollars, and had the same merchant number. But instead of recognizing that, American Express converted the amounts to Canadian dollars and ended up with a five dollar profit, even though no money had actually changed hands.

It took me quite a while to explain the problem to their call center, but they eventually adjusted the charge correctly, as a goodwill gesture they pointed out. I don't think that American Express should be able to profit by arbitaging my charges.