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Dell finally blinks.
It seems that Dell has changed their tune about Jeff Jarvis' complaint regarding his problems with their computers. Jeff makes this comment:
Email works.I'm not so sure. Jeff complained numerous times on his blog, others commented on the situation, and even the mainstream media published articles on the subject. And after all that bad press, Dell eventually decided to do something about it.
I somehow doubt that an email from me would have had the same effect on a company that just doesn't seem interested in listening to their customers.