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Common sense.
Elisa Camahort brings a little common sense to a recent blogosphere discussion on people switching from Windows to Mac:
See, Steve probably made the decision [to switch] the same way most people considering a computer purchase do. He probably read reports; talked to friends; relied on personal experience, compared specs and application support. If he wanted to know what Microsoft evangel-blogger Robert Scoble thought about his own company's products, well he certainly could read about it ad infinitum. What would a phone call get him besides a sales pitch? But more than that, I sincerely doubt Scoble can spare the time to talk to every random person considering a switch, so perhaps, just perhaps, Microsoft should, rather, look to improve either a) their product or b) their marketing. [I mean, Microsoft does have the marketing team who thought comparing loyal customers to dinosaurs was a good idea...you know, shame them into paying for an upgrade!]I could include the entire post - it's that good - but you should just go there and read it.