It seems that I’m not the only one to complain about Internet Explorer. The Web Standards Project (WaSP) has started a campaign called Browse Happy to inform you of the many browser choices available and to convince you to switch to a more secure and pleasant web environment than Internet Explorer. I wish them well, and I’ll be joining them.
As to my earlier item about Internet Explorer, I did manage to rid the machine of the associated malware and viruses, though it took the better part of a day. I won’t miss it as all.
A few days ago I broke the belt on my Sears Kenmore vacuum cleaner. I’ve ordered parts from Sears online before, but I’m currently in Canada, and Sears is a separate company up hear, so I went to the sears.ca website. It was difficult, but I finally located the Parts Inquiry page. The inquiry said that it could help to find the part I neede, and required my name, address, and email address, indicating that this information was required to improve the search. I faithfully entered the minimum required information (which still included email address), and hit the search button. The response was stunningly quick; I was immediately told that I was not authorized to use the Parts Inquiry. I repeated this process several times with the same results.
There was contact information. I found the email address for problems with the web site and sent off a quick email. Their response?
In order to resolve your inquiry and better meet your needs, we ask that you contact Sears Home Central at 1-800-469-4663. Our operators are available to assist you 24 hours a day.
Beaten, I called the 1-800 number and waited patiently for an operator. Luckily my call was important to them and they frequently thanked me for my patience. After a few minutes I got an operator and placed my order. I then mentioned that their parts inquiry did not work. She explained that I must be confusing them with Sears U.S; Sears Canada had no parts inquiry. I explained to her that I had used it, and it didn’t work. She again corrected me and said that was Sears U.S. I explained that I had just used it and failed. She said she would certainly check into that.
I’ve heard that line before. Does anyone ever really check into anything?
I have used Firefox from Mozilla as my web browser for over a year now. My family however have continued to use Internet Explorer, probably because it is easier than switching. That ended last week. After spend an hour trying to rid one of my laptops of yet another ridiculous spyware/malware browser hijack I decided that we would no longer use Internet Explorer. Apparently I’m in good company, as even CERT recommends that web users stop using IE.
I’ve used Firefox continually without a problem, and find it to be a much more pleasant experience. The browser gives me much more flexibility and control, and updates are frequent. And there are now three more full time users of Firefox, and three less IE users.
On May 9, 2004 I wrote about my poor experience with jetsgo, a discount airline in Canada. I had sent a note to their customer support email address and received no response. A second note sent a week later still failed to invoke a response.
Today, August 18, 2004, I received a response from jetsgo apologizing for the delay in responding to my complaint, with the pleasant Subject tag “Control Id 13126″. They did not acknowledge the length of the delay (over 3 months) or the second complaint. There response was
In consideration of our clientele and in order to thank you for your patience while waiting for our response, we are pleased to offer you each a credit voucher in the amount of $75.00, valid for one year applicable on seat value on our scheduled flights. This amount cannot be used to cover any taxes or surcharges. Any residual amount will be forfeited.
I will never fly on jetsgo again, so this isn’t an issue, although this does bring up an interesting point. Many times I’ve travelled for business on behalf of my company, and several times have had to endure less than stellar service. On those occasions I have complained and had my charges reduced or eliminated completely. The end result is that I suffer and my company benefits by not having to pay for it. A more pleasant offer for me personally is when the hotel offers to pick up the tab for drinks or dinner, which more accurately responds directly to my pain.
I’d be interested in hearing how others view this situation.