Wired talks about software that will take upset callers from voice mail to a live operator. It does this by detecting frustration in their voices, or expletives in their speech. It is unfortunate that we need software to help frustrated callers, when we used to actually have customer service staff to do that years ago. It is niceto know that if one gets very upset, then someone will help them.
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February 10th, 2004 · No Comments
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